Returns & Exchanges

At Omada by TP-Link Official Store, we stand behind our enterprise networking solutions and offer a 30-day return policy for all hardware and accessories. If your device is defective or does not meet your deployment requirements, we ensure a streamlined exchange or refund process.

Return Process

• 1.
  Initiate Return Request

  Log in to your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request with your serial number and reason for return.

• 2.
  Technical Evaluation

  Our support team will review your request within 24-48 hours to determine if the issue can be resolved via firmware update or if a physical return is necessary.

• 3.
  Secure Packaging

  Once approved, pack the device in its original packaging including all antennas, power adapters, and mounting kits to ensure eligibility for a full refund.

• 4.
  Ship and Track

  Affix the provided RMA label to your package and drop it off at an authorized carrier; your refund or replacement will be processed upon receipt and inspection.